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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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Enabling the unity3d plugin in Firefox Version 52+ (March 2017) Article rated 3.0/5.0
The March 2017 release of Firefox (Version 52) disables plugins such as Java and unity3d which use the NPAPI technology. Chrome started this trend of plugin-free websites and other browsers followed. ...
Chrome does not install unity! Article rated 3.3/5.0
Update: Unfortunately Chrome has permanently disabled all kinds of Plugins such as Java (using the NPAPI technology), and so will other Browsers. It is currently only possible to install the unit...
My browser crashes or is very slow in an exhibition Article rated 3.3/5.0
We are still in early Beta phase. Crashes are usually caused by having too many other applications or website tabs open while visiting exhibitions. The 3d content in the exhibitions, especially of th...
[Updated March 2017] The plugin doesn't show up or won't install correctly Article rated 3.3/5.0
At the first time you visit an exhibition, you might need to install the unity plugin, please follow the instructions on the page and installer. This should work automatically, but see below for excep...
[Mac users] Error "A newer version of Unity Web Player is required, but the auto-update download failed." Article rated 3.2/5.0
As a general remark - we are in Beta phase, where things might not work out as they should. We apologize for any inconveniences this has caused to you. If you have installed the plugin but are experi...
How do I end my subscription? Article rated 3.2/5.0
Whether you have a rental contract for a specific gallery, or whether you have a Flatrate for many exhibitions in any gallery, they both are subscriptions that you opened in your PayPal account. A sub...
I'm a Photobastei client and I can't find my free exhibition Article rated 3.2/5.0
After you registered for an exhibition space at photobastei.ch and you have been assigned your booth from the Photobastei Team, a free SandboxGallery account will be created for you, containing one fr...
 

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